Access statement

At the Lifton Hall we try to look after the needs of all our guests. We want to make sure that everyone enjoys their time with us, whether they are staying overnight, having a drink in the bar, or sampling our menu in the dining room.

This Access Statement summarises our establishment and what we offer. The Lifton Hall is Grade II listed and parts of the building date back to the early 1600s. This slightly limits us when trying to accommodate all disabilities – but we try our best. If you have any questions or queries about anything in our Access Statement please contact us or pop in and we will be happy to help.

Pre-arrival

We are located on the main road through Lifton village. Lifton is clearly signposted from the A30, just east of Launceston and the Devon Cornwall border. You should leave the A30 at the Liftondown exit and follow the signs for Lifton village, Hotels and B&Bs.

There is a bus stop right outside the hotel that offers a limited service between Exeter and Newquay, via Okehampton. Buses are provided by Western Greyhound – service number 510.

The nearest rail stations are at Exeter, approximately 50 minutes away by car, and Plymouth, which is also about 50 minutes away. Taxis are usually available outside both stations, but it's cheaper to pre-arrange one – please call us for details and taxi numbers.

The nearest international airport is at Exeter. Plymouth and Newquay (60 minutes away) also have small domestic airports.

We welcome guests with dogs at no extra charge – unless there are accidental cleaning expenses.

Information can be provided in large print if required. We regret we don't have facilities to prepare documents in Braille.

Our website, www.liftonhall.co.uk, provides pictures of our accommodation, bar and restaurant and includes further information about what we offer including tariff and terms and conditions of booking.

Car parking and arrival

We have ample private car parking located at the front of the hotel. The entrance to the car park is directly after the building as you drive down the hill through Lifton. There is a separate exit, but occasionally cars will exit from the entrance, so please take care.

The car park is level and illuminated at night.

Check-in is normally from 3pm. Earlier arrival is usually fine, but please let us know in advance.

Guide dogs are welcome.

Main entrance and reception

From the car park there is a small step up onto a patio area. The patio is terraced over three levels. The edge of each level is highlighted in white.

Our main door opens outwards. It is 90cm wide. The hotel reception is just inside the entrance, and unless you are in one of the upstairs guest rooms there are no more steps to negotiate.

The reception area has a Cornish slate floor with a large loose rug that has a non-slip sheet beneath it. All other areas either have fitted carpets/vinyl covering or are wooden floors.

The front door remains unlocked until the bar closes at approximately 11pm. Your room key includes access through the hotel main door should you need to come and go any later than this.

A bell is found on the reception desk to summon assistance.

Assistance with luggage is offered to all our guests.

All guests are shown to their bedrooms and our facilities/services are explained.

Public areas

We have a guest lounge, bar and dining room – all accessed from the main reception hall on the ground floor.

The bar is carpeted and there is a short slope between the two bar areas.

There are two staircases in the hotel. The main stairs, from Reception, has 6 steps to a half landing then a further 5 to the first landing where there are two guest rooms. There are further guest rooms up 5 more steps to the left. To the right are another two steps and then a single step, that lead to further guest rooms. This staircase has wide treads and low risers. The first 11 steps of the stair case have a hand rail on both sides. The remaining steps have a rail on just one side. The steps are covered by a fitted carpet.

The second staircase, towards the rear of the hotel, has 12 fairly steep steps to a landing where there is a guest room. A further 3 steps lead to the first floor and access to most of the rooms. The first flight of steps has a single hand rail. The remaining 3 steps does not. The steps are covered by a fitted carpet.

We have guest toilets, male and female, located towards the rear of the bar.
The WC can also be accessed through the lounge – and there is a single step down to reach it.

Nine of our guest bedrooms are on the first floor and one on the ground floor. Further details can be found in the Bedroom section.

Lifton Hall Hotel has central heating in all areas with individual thermostats on all bedroom radiators. Electric fans are available for the rooms during hot weather.

The lounge

Guests are welcome to use the lounge at any time. It is furnished with a selection of armchairs and stools, and a large window seat.

The lounge has a flat, wooden floor.

We light an open fire during the winter.

A selection of books and magazines, along with board games can be found in the lounge.

The dining room

Our tables are of standard height and can easily accommodate people in a wheelchair. The dining chairs are high-backed and made from leather. The chairs don't have armrests, however, these can be provided.

The dining room has a flat, wooden-look floor.

Breakfast is usually served in the dining room. A full and varied breakfast menu is offered and any dietary requirements can be catered for with prior notice.

Lunch and evening meals can be taken in the dining room and we offer a varied menu using locally sourced, high-quality produce. Chef is always happy to discuss any dietary requirements you may have.

We play low-level, background music.

The bar

The bar is split into two main areas, one of which is slightly lower than the other and can be reached by a short slope.

The floor is carpeted, apart from the area directly in front of the bar counter, which is tiled.

The furniture is a mixture of tables and chairs in different styles.

We serve a variety of quality beers, fine wines and spirits, as well as a selection of soft drinks and hot beverages. Bar snacks and meals are available in the bar at lunch time and during the evening.

The bar is small and cosy, with two open fires that are lit during colder weather.

We play low-level, background music.

Bedrooms

We have ten guest bedrooms – eight doubles and two twins. One of the twin rooms is on the ground floor. The remaining nine rooms are on the first floor and are approached mainly by the main stair case from reception.

All rooms are fully carpeted with en suite bathrooms.

All rooms have TVs with remote controls, some rooms have clock-radios, although the TVs are also fitted with an alarm clock.

All rooms have tea and coffee making facilities. If you would like real milk please let us know. We also provide a hairdryer and a selection of books. Each room has a seating area, with either an armchair or sofa.

Beds are made up with crisp white cotton under-sheets, white cotton covered duvets and soft Oxford pillow cases. Some beds have throws. There are extra blankets and pillows in the wardrobe.

The individual rooms

All the beds are 5ft double beds, unless otherwise indicated.

• Churchill - (first floor – left of main stairs) is a large double room. Its door is 70cm wide. There is a spa bath and separate shower room that has a 65cm door.
• Rademon - (first floor – left of main stairs) has views to the front of the hotel and to the moors in the distance. The room door is 80cm wide. It has an en suite shower room with a 70cm door.
• Woodstock - (first floor – left of main stairs) is a twin room with 3ft twin iron beds. It has an en suite shower room.
• Darliston - (first floor – top of stairs) is a large double room that can accommodate a family of 4. The door is 75 cm and there is a step up into the room. As well as the 5ft double iron bed it has a double sofa bed. Darliston has an en suite shower room – door width 65cm.
• Beckford (first floor – top of stairs) is a delightful double room with views to the side of the hotel. The door is 75cm and it has a step up into the room and down to the en suite shower room – door 65cm.
• Shawell (first floor – right of main stairs) is a double room with an en suite bathroom, that has a shower attachment. Main room door is 70cm and bathroom door 65cm.
• Devonshire (first floor – right of main stairs) is a large double room and the second of our family rooms. There is a double four-poster bed and a double sofa bed. The room door is 77cm. There is an en suite bathroom with a 72cm door.
• Caledonia (first floor – right of main stairs) is another large double room that can accommodate a family. There are three steps down into the bedroom where there is a double bed and a sofa bed. The en suite bathroom is on the same level as the door into the room.
• Thatcher (first floor – top of rear stairs) is a double room with a 4ft 6in bed and an en suite shower room – door 72cm. The main room door measures 75cm.
• Galloway (ground floor) is our second twin room with two 3ft beds. It has an en suite bathroom with a shower over the bath. The main room door is 78cm wide and the bathroom 74cm.

Easy access can be gained from both sides of most of our beds, apart from Woodstock where the beds are close to, but not up against, the walls.

Additional information is contained within the Guest Folder in each bedroom.

Bathrooms

All our bathrooms have shaving mirrors and separate magnifying mirrors, complimentary Lux shower/bath soap and shampoo. We provide fresh white towels and face cloths.

• Churchill - has a spa bath (edge 53cm from floor), walk in shower cubicle with 23cm step up and 65cm opening door. There is a single basin and WC.
• Rademon - has walk in shower cubicle with 18cm step up and 30cm corner opening door, single basin and WC.
• Woodstock - has walk in shower cubicle with 22cm step up and 30cm corner opening door. There is a single basin and WC that has slightly restricted headroom.
• Darliston - has walk in shower cubicle with a 30cm corner opening door and a step up of 27cm, a single basin and WC.
• Beckford - has a walk in shower with a 30cm corner opening door and a step up of 30cm, single basin and WC.
• Shawell - has a bath (edge 56cm from floor). There is a shower over the bath with a shower curtain. There is a single basin and WC.
• Devonshire - has a bath (edge 55cm from floor). There is a shower over the bath with a shower curtain. Single basin and WC.
• Caledonia - has a bath (edge 55cm from floor). There is a shower over with a shower curtain. The room also has a single basin and WC.
• Thatcher - has a walk in shower cubicle with 20cm step up and 60cm door. There is a small step down to a single basin and WC.
• Galloway - has a bath (edge 48cm from floor). There is a shower attachment over the bath and a shower curtain. Single basin and WC.

Outside areas

We have two outside seating areas – one to the front and one to the rear.

The patio area to the front is accessed from the car park, from reception and through French windows in the dining room. The patio area is slightly raised above the car park. It is terraced over three levels and the edge of each is highlighted in white. There are four sets of wooden tables and chairs.

On the other side of the carpark is a raised lawn with mature tress and shrubs. It can be accessed by stepping up from the car park – 60cm step, or by three small. uneven steps.

To the rear of the hotel is a small outside seating area that is accessed via a door from the bar. The area is level and contains four bench-tables.

Additional information

Fire evacuation notices are displayed in the bedrooms and throughout the hotel.

Each room has its own smoke sensor and fire alarm.

In the event of fire a very loud continuous alarm sounds. If there is a powercut the emergency lighting comes on.

We have a portable Deafgard fire alarm system for those who are hard of hearing. This consists of a vibrating pad to go under the pillow and a bright strobe light. The Deafgard is activated on hearing the main alarm.

Evacuation is via the front door and two fire exits, which are clearly marked. Assembly point is the far side of the car park (also marked).

Please advise us if you think you would require assistance in the event of fire. Door hangers are available in each room to indicate a need for assistance – these are checked every night.

Fire extinguishers are found throughout the building, as are fire call points. If you discover a fire please call 9 – 999 from your room phone, raise the alarm and alert a member of staff.

Lifton Hall Hotel is a non smoking establishment throughout but guests may smoke in the garden (an ashtray can be provided).

We are happy to refrigerate any items for guests.

Mobile phone reception is poor. The reception is better in the car park or on the raised lawn area. There is free WiFi throughout most of the public areas and some of the rooms.

We are open all year round.

Contact information

If you would like further details or information, or have any comments about the facilities/services we offer please feel free to contact us.

Richard, Robert and Sarah

Lifton Hall Hotel & Village Inn
New Road
Lifton
PL16 0DR

Tel: 01566 784863
Fax: 01566 784770
Web: www.liftonhall.co.uk